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Hello Is this the proper place to discuss MACINTOSH Cisco Jabber Video for Telepresence issues? We are experiencing a problem with our MAC Jabber video clients. A couple of days after being installed and havig tested and worked fine, the Jabber Video client no longer receives video or audio from the far end. The far end devices are either C40, C60 codecs, or 8945 phones This has happened on two separate MAC installs - one on a MBAir w/10.7.5 (Jabber 4.7) and the other on 10.9 (Jabber 4.7).
The second MAC was installed and worked after the 1st stopped working. A third mac running 10.6 with the 4.6 Jabber client didn't work at all, it logs in and establishes call but displays message saying not receiving video or audio from other end. All three MAC systems now display the same thing - client starts up and logs in fine. A call is placed and is established. Then the MAC displays 2 messages - one htat is it not recieving video, the other that its not recieivng audio.
Call appears to stay up until one end hangs up but no audio or video is send/recieved from either end. Our Windows Jabber clients seem to continue to work.
Cisco Jabber Video For Telepresence Mac
MAC jabber to mac jabber oesn't seem to work, nor does windows jabber to mac jabber. Codec to codec, and windows jabber to codec works There are messages in the console log of the MACs about GStreamer warnings for Jabber Where should we start to look to resolve this issue?
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We are opening a TAC case as well but have come here while I wait for our techs to collect the information and open the case. Thanks Steve.
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Hi, I have just upgraded my Jabber client to 11.9.1 (from 11.7.2) on Mac and it has broken presence in Outlook 2016 for Mac. Previously, presence in Outlook was working fine, based on Skype for Business for Mac.
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It looks to me that Jabber has over-ridden the SfB Outlook integration with its own, but our corporate Jabber service has no presence information, so I just see 'presence unknown' in Outlook for all contacts. I have tried a clean install of SfB, as suggested by some.
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This partially restored presence in Outlook, but when I restarted my Mac it was broken again. I think Jabber might have reasserted its outlook integration at restart. Is this a known issue?
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Is there a work around? Is there any way to disable Outlook integration in the Jabber client? Thanks, Nick.