Outlook For Mac Junk Email Preferences Greyed Out

The Outlook 2016 for Mac Junk Email Filter doesn't stop delivery of junk email messages, but does the next best thing - it moves suspected spam to the Junk Email folder. We recommend you regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk. Accessing Junk Email Options You can access the Junk Email options by clicking Home Junk. The top four options will only be available if you’ve got a message selected in a folder, or if you have a message open and you click Message Junk. All of these options are also available from the context menu when you right-click a message. In Mail, click View Folder Pane Favorites. If you turn off Favorites, and then turn it back on, the same folders appear. Tip: If the Favorites command is missing, you are probably in a special view known as the Folder List, not Mail. On the navigation bar, click Mail.

Even though I have marked a message as “Not Junk”, safe-listed it via “Add Sender to Safe Sender List” and “Add Sender’s Domain (@example.com) to Safe Senders List”, messages from this sender still end up in the Junk E-mail folder.

What do I need to change in order to get these messages delivered to the Inbox?

There are several methods to get your messages end up in the Junk E-mail filter. Luckily, there is an Infobar notification above the message which tells you whether the message has been filtered out by the Outlook Junk E-mail filter or by something else.

Filtered by Outlook

If the message has been filtered out by Outlook, then the Infobar will contain the following text;

”This message was marked as spam using the Outlook Junk E-mail filter.”

When you see this message, you’ll need to troubleshoot your Junk E-mail settings in Outlook. Make sure you have the latest updates installed and even try turning off the Junk E-mail filter to find out where the messages end up now.

Filtered by another scanner

If the message has been filtered out by another scanner, then the Infobar will contain the following text;

”This message was marked as spam using a junk filter other than the Outlook Junk E-mail filter.”

When you see this message, you’ll need to troubleshoot the virus scanner or Junk E-mail filter that is included in your Security Suite or contact your ISP or mail administrator and have him/her check the virus scanner and/or Junk E-mail filter settings on the mail server (for instance; adjust the SCL threshold when working with Exchange).

Filtered by a rule or moved manually

If a message has been filtered out via a rule or has been moved to the Junk E-mail folder manually, then the Infobar will not indicate a reason why the message sits in the Junk E-mail folder.

When you see this message, you’ll need to check if you don’t have any rules configured which move messages to the Junk E-mail folder.

Find answers to frequently asked questions about Office 365 Email, Outlook, Outlook Web (OWA) and other Office software.

Email & Calendaring

Temporary Email

Contact the Service Desk at 994-1777 and ask to be made a delegate of the mailbox (you will need the mailbox owner's permission). Once granted the next time you open Outlook (desktop version) the mailbox will be listed.

See the Office 365 (Exchange) Email Setup Instructions for your device:

You will need to configure your client using the common email settings listed below.

NOTE:We recommend using Outlook for the best email experience, other solutions are not supported.

Out

Email Address: [email protected] (your email address)
Username: [email protected] ([email protected])
Password: NetID password

Preferences

Outgoing server (SMTP) setting:
Server name: smtp.office365.com
Port: 587
Security: TLS
Authentication: Normal Password

IMAP setting:
Server name: outlook.office365.com
Port: 993
Encryption method: SSL

POP setting:
Server name: outlook.office365.com
Port: 995
Encryption method:SSL

Please contact the UIT Service Desk at 994-1777 or [email protected]

Yes. Office 365 is available to users anywhere in the world where you have an internet connection.

For the most up to date info on message size limits and attachments please see: https://technet.microsoft.com/en-us/library/exchange-online-limits.aspx?f=255&MSPPError=-2147217396#MessageLimits.

Your department may give you specific guidance or requirements. In addition, all faculty, staff, and students have the option to use https://filesender.internet2.edu.

Messages in your Deleted Items folder will be automatically deleted after 30 days.

To add a shared calendar:

  1. Open the Calendar (in Outlook or OWA).
  2. In the left-side navigation right-click on Shared Calendars and select Add Calendar from Address Book.
    The Address Book opens.
  3. Enter the name of the person who has shared their calendar with you and click the Go button (see image below).
  4. Highlight the correct name in the list that is displayed, click the Calendar button on the lower left and then click the OK button.
    The calendar will now be visible under Shared Calendars in the left navigation panel.

To remove a shared calendar, right-click on the calendars name under Shared Calendars and select Delete Calendar.

FindTime is an add-on tool for Office 365 Outlook on the web and for Outlook 2016 that allows you to create meeting polls allowing attendees to choose (vote for) the times that work best for them.

Outlook - Windows

Follow the appropriate instructions below:

Windows - How to forward email on Outlook.

To change junk email settings:

  1. Click the Home tab.
  2. Select down arrow on Junk icon and select Junk E-mail Options.
  3. Click appropriate tab to make changes.

Tabs:

Options - change the level of aggressiveness for how Outlook filters junk mail

Safe Senders - add addresses to list of senders that should not be treated as junk.

Blocked Senders - add addresses to list that should ALWAYS be treated as junk.

To block senders:

Block a sender or send a message to junk folder directly from your inbox by right-clicking a message and selecting Block sender OR Junk > Send to Junk Folder.

These instructions may also be viewed in the Microsoft Office Support pages Block or allow junk email settings article.

Remove any credentials that Outlook has cached by following the steps below.

Windows 8 users

  1. Close Microsoft Outlook.
  2. Click the Start button.
  3. Enter Windows Credentials Manager in search field.
  4. Select Settings on left.
  5. Select Windows Credentials Manager.
  6. Proceed to step 6 below under Windows 7 users.

Windows 7 users

  1. Close Microsoft Outlook.
  2. Open the Start menu.
  3. Enter Credentials Manager in the search field.
  4. Click Credentials Manager.
  5. Go to the Generic Credentials section (bottom).
  6. Find credentials that begin with MS.Outlook. For each one do the following:
    1. Click the details button drop down (circle with a downward arrow next to the Modified date).
    2. Click Remove from vault.
  7. Close the Credentials Manager.
  8. Open Outlook. You should be prompted to enter credentials for each account (mailbox) in Outlook.
  9. Enter your credentials when prompted:
    User name: [email protected]
    Password: NetID password

Visit Focused Inbox for Outlook 2016 to learn more.

No, you can turn it off following these instructions:

Yes. Microsoft announced in its December 2017 Newsletter that Clutter will remain available to Office 365 customers until January 31, 2020. That said, Clutter is now turned off by default for new customers.

Outlook for Mac

See the Setting up Office 365 Email on Outlook 2011 for Mac Instructions.

Follow this link to instructions:

Mac - How to forward email on Outlook for Mac.

Outlook lets you mark email as junk or block a sender from

Please note: Junk Email Preferences are grayed out in Outlook for Mac 2016 because all junk mail filtering takes place on the server-side.

Mark email as junk:

  • Right-click the unwanted email, and select Junk Mail > Mark as Junk.
  • Or, select the unwanted email, and then select Home > Junk > Junk.

Both options will move the email to your Junk Email folder

Move emails that are not junk to the Inbox

  1. Select the Junk E-mail folder, select an email, and then select Home > Junk > Not Junk.
  2. Or, to move email from Junk folder to inbox- select the Junk E-mail folder, right-click the email, and select Junk Mail > Mark as Not Junk.

The email message is moved to the Inbox.

Block a sender

  1. Select the unwanted email.
  2. Go to Home tab.
  3. Click Junk dropdown arrow > Block Sender.
    OR
    right-click message and click Junk Mail > Block Sender.

Go to Focused Inbox for Outlook 2016 for Mac to learn more.

Microsoft is doing a 'rolling' rollout of the Focused Inbox to its users. We are unable to give a precise date except that it likely will be available to all sometime this summer or early Fall (2017).

No, you can turn it off following these instructions:

or Go to theOrganize tab, click theFocused Inbox icon. This will deselect it and the Focused andOther tabs will disappear from the top of your mailbox.

Find answers to these questions by visiting Focused Inbox for Outlook and scrolling down to the Frequently Asked Questions section.

Microsoft announced in its December 2017 Newsletter that Clutter will remain available to Office 365 customers until January 31, 2020. That said, Clutter is turned off by default for new customers.

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Outlook Web App (OWA)

Log into Office 365 OWA by going to http://outlookweb.montana.edu and clicking the Log In button.

Log in credentials:
User name: [email protected] ([email protected])
Password: NetID password

1. Log into OWA.

2. Click on the cog in the upper right corner of screen and select Options.

3. Under 'Mail,' click 'Block or Allow.'

The screen below will open.

4. Make sure the button is selected for 'Automatically filter junk mail.'
If 'Don't move email to my Junk Email folder' is selected and you want to filter your email, select 'Automatically filter junk mail.'

You can also Whitelist users by adding them to the Safe Senders and Recipients list and Blacklist users by adding them to the Blocked senders list.

For comprehensive instructions, check out this article at:

Follow the How to forward email from OWA instructions.

Visit Block or allow (junk email settings) to learn how to use these settings to manage junk email and about creating safe senders and blocked senders lists.

Office 365 ProPlus Software

Visit Office 365 ProPlus for Faculty and Staff where you'll find downlaod and

Check out Microsoft's Office accessibility video training series, to learn how to create accessible content in Outlook, Word, Excel and PowerPoint.

See also accessible Office templates for download.

Digimon battle games. Visit How to install and run Office on a Chromebook.

Please contact the IT Service Desk at 994-1777 or [email protected]

Please contact the IT Service Desk at 994-1777 or [email protected].

Go to Install Skype for Business on a mobile device for instructions for installing on your Android, iOS or Windows device.
IMPORTANT:Enter your [email protected] ([email protected]) for the sign-in address, not your email address.

It is possible, but not recommended, as you could accidentally sync this sensitive data to the cloud and/or desktop. You should never use OneDrive for Business to sync any data that is restricted or contains student information as this will create a copy of the data on your local hard drive. If ever in doubt contact the IT Service Desk at 994-1777 or [email protected]

Spam & Junk Email

See Stop syncing a library with OneDrive for Business.

Outlook For Mac Junk Mail Settings Greyed Out

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