Suggestionsalienware User Support

Create a Better User Experience: An Introduction to Utilizing Artificial Intelligence in Digital Interfaces In this webinar, Stanford Computer Science Professor Michael Bernstein will teach you strategies for designing better, smarter user interactions by integrating artificial intelligence into your user experience.

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Technical Support Customers are our Priority! At Individual Software, we provide FREE technical support for all of our products. To get assistance, please fill out the required Service Request Form below so you will be in our customer database tracking system. Once you fill out the form and Click 'Submit,' you will receive a service ticket. Support Topics W-2s, 1099s, and 1095-Cs. You should expect to receive these personal tax filing forms from your employer no later than January 31. Should you have questions about form accuracy or when your forms will be delivered, please contact your employer.

On-site and remote support

Schedule an appointment to get help on site, or call/email us for a faster response. We use powerful software to share your screen and get you help with a minimal wait.

Workstation management and maintenance

Rest assured knowing that our advanced monitoring software checks all of your devices 24 hours per day, automatically alerting us to start working on your problems before they interrupt your work.

Mobile device support and sync

We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lock down devices if they are lost or stolen.

Antivirus, Backup, and Security

Keep your workstations secure and protected from viruses, prying eyes, or thieves. Know where all of your machines are at all time and keep your data backed up 24/7.

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IT inventory and tracking

We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Macbook windows 10 drivers. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.

Workstation upgrades and replacements

You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.

Working with Computer Courage is like having an internal IT department without the expense. They are honest, reliable, responsive and make recommendations that are easy to implement and cause minimal disruption to our staff. I also love how creative they are to using new technologies to help us maximize our efficiency while feeling secure about the protection of our data. I highly recommend Computer Courage!

We just moved our offices and Computer Courage was a godsend. Computer Courage developed and implemented a smooth plan for the transition of all things internet, server and phones to our new space. The computers, internet and phones were up before we could unpack the first box…really amazing. You can work in clutter but there is no way to work without your computer. Thanks Computer Courage!

Request a Service Desk Tour

  • Learn how our technicians can support your employees
  • Organize and manage your IT inventory
  • Get fast help in case of IT emergencies

Suggestions Alienware User Support Software

Friendly, local technicians who know your name

Our technicians all work together here in our Berkeley office, sharing resources and getting to know our customers. We carefully select our technicians and our customers, allowing us to ensure a quality relationship built on trust.

Suggestionsalienware User Support

Organized, accountable problem solving

We use industry-leading tools to track and monitor problems, collaborate between technicians, communicate with our clients, and keep careful records of all problem solving for full accountability.

Reliable, trusted maintenance for all technology

You’ll know that your systems are up to date and healthy with our meticulous reporting and monitoring. We add an extra human touch with manual system reviews, documentation updates, and strategy sessions.

To protect your privacy, we are unable to provide direct assistance with employee-level data, like UltiPro® login credentials, payroll information, and tax filing forms. Should you need help with these items, please contact your employer’s HR/payroll department directly.

Support Topics

W-2s, 1099s, and 1095-Cs

You should expect to receive these personal tax filing forms from your employer no later than January 31. Should you have questions about form accuracy or when your forms will be delivered, please contact your employer.

Pay Statements

You can view your pay statements directly from your UltiPro solution or from the UltiPro Mobile App. Should you have questions about your paycheck or concerns about the accuracy of your earnings, please contact your employer’s HR/payroll department. Ultimate Software is not authorized to answer employee payroll questions.

Password Assistance

Forgot your password or need help resetting your credentials? Please contact your employer’s HR/payroll department if you’re having trouble logging in. To protect our customers' employee-level data and privacy, we’re unable to provide direct assistance with passwords.

Reinstate UltiPro Access

If you’ve been accidentally locked out of UltiPro, please contact your employer’s HR/payroll department for help reinstating access to your solution. To protect our customers' employee-level data and privacy, we’re unable to provide direct assistance with your login credentials.

Mobile

The UltiPro Mobile App gives you control over job-related actions that are personal to you. Through the app, you can perform a number of tasks, such as searching your employee directory, viewing and printing current and historical pay statements, accessing pay insights, viewing tax forms, and more.

For more information on how to get started on the app or to encourage your employer to enable it for your company, please contact your HR/payroll department.

UltiPro Product Tours

Interested in previewing additional UltiPro solutions? Watch some of our top-viewed product tours. At just a few minutes each, this is a quick and easy way to get a taste of all that UltiPro has to offer.
Most Viewed Tours
Overview Tour
Mobile App Tour
Perception Tour
Payroll Tour
Talent Management
Workforce Intelligence
Learning Tour